Shipping & Refunds

2019-09-18-1201.png

Shipping 

Shipping and production usually takes about 4-6 weeks.

We provide 2 different shipping methods upon checkout:

 

1. "Ship by weight" 

 

The shipping price will be displayed during checkout and in the cart page after entering your postal code. Shipping must be paid by the customer at checkout before the item ships out.The shipments get shipped out by sea or land depending on shipping and item location. All of the shipments are insured, if anything comes broken, please CONTACT US immediately. Please CONTACT US to make any changes or updates to your shipment and we will assist you as best we can as long as your order hasn't been processed, packaged, or shipped yet. 

 

2. "Free Shipping" 

If you live close to Los Angeles and your item is in the shop, we have a free pick up option which is listed in the eligible product pages. If you see this option and you live close by, please email us to make a mandatory appointment with your order number:

info@minedstone.com

We are not responsible for any materials or shipping after the purchase has been made under this option. 

 

Refunds

Due to the nature of the business, we do not provide refunds or exchanges. If something happens to your order during transit, please contact us to redeem insurance if applicable. We try our best to match your order to the finest details. Please contact us if you have any specific details you'd want to add to your order or anything else you'd want us to know BEFORE ORDERING. We will keep our communications open even after you receive your item should there be any problems so we can reach the best solution possible. All items in the store are resell-able at or above minimum advertised price or MAP if applicable.